My Cleaners Online

FAQ

OUR RECURRENT ASKING QUESTIONS

About us

You should expect the highest quality service. Our professional, and knowledgeable staff will guarantee you get a well-done job with top-notch supplies and equipment

Toronto and the GTA. We go as far west as Hamilton, as far east as Oshawa, and as far north as New Market.

We will move furniture depending on the type of service requested

Yes, Mr. linen is our commercial laundry service. Mr. Linen counts with flat-rate contracts, and the team at Mr. Linen guarantees NO extra charges and NO additional costs. Linens, towels, and uniforms are collected, laundered, packaged, and delivered – on time, and as promised. And everything is handled under one roof. On the other hand, If you require residential laundry services Mr. Linen residential will help you get your laundry picked up and delivered throughout Toronto and the GTA.

Yes. We do Post-construction, move-in and move-out, and deep cleaning but not as a consistent weekly cleaning service.

We prefer e-transfers but we accept any type of payment. Cash, cheques, direct deposit, VISA, or any credit cards

No, but we would definitely appreciate your gratitude if you decide to tip

If you are looking for an accurate quote the answer is yes. However, we can do an estimate over the phone at (647)330-7477 or you can contact us through our website https://www.mycleanersonline.com/  if you want to keep our relationship digitally

We have a minimum fee depending on the service, and on top of that, if it takes longer than the minimum fee we will charge you by the hour

Current Clients

Please contact our CEO Tony Bonilla for any payment inquiries. You can contact him at (647)330-7477 or send him an email to tony@mycleanersonline.com

Please contact our CEO Tony Bonilla for any contract or scheduling inquiries. You can contact him at (647)330-7477 or send him an email to tony@mycleanersonline.com

Please contact our supervisor Enyer Cortez at (416) 300-2463  and our supervisor will pass it out to our general manager and hopefully solve each one of your concerns https://www.mycleanersonline.com/  if you want to keep our relationship digitally

Payment Related Questions

We prefer e-transfers but we accept any type of payment. Cash, cheques, direct deposit, VISA, or any credit cards

No, but we would definitely appreciate your gratitude if you decide to tip

If you are looking for an accurate quote the answer is yes. However, we can do an estimate over the phone at (647)330-7477 or you can contact us through our website https://www.mycleanersonline.com/  if you want to keep our relationship digitally

We have a minimum fee depending on the service, and on top of that, if it takes longer than the minimum fee we will charge you by the hour

How We Work

Yes. We are a full-service cleaning company. We clean everything from high dusting, carpet cleaning, window cleaning, detailed cleaning, etc.

Yes. It is not ideal but we understand that inconveniences can come up out of nowhere, and you have to set up your priorities straight. However, we would appreciate a 48- hour window notice so we can adjust our schedule to our other clients

We have comprehensible insurance, but if it’s a small item we would be more than happy to reimburse you the full value of the item.

For a commercial location yes, cleaners are always within the same team. Nevertheless, for residential, post-construction, move-in and move-out,  and deep cleaning, it will be different crew members depending on how often your require said services.

Times are subjective. It depends on the size of your facility. But our minimum fee is always the same.

No. we can make arrangements to let the cleaners enter and leave your premises or we can reschedule your appointment if you would like to be present during our service

Check our services section for more information.

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